Refund Policy

At our store, we are committed to providing a safe and worry-free shopping experience. If there is ever an issue with your order, we will work quickly to make it right.

When Refunds Are Available

We offer refunds if the customer prefers a refund instead of receiving a replacement in the following situations:

• The item arrives damaged, defective, or incorrect

• The product received is significantly different from the description

• The package is confirmed lost in transit

• The order cannot be delivered successfully

• There is a production error (wrong name, number, size, or style)

Refund Options

Depending on the situation, we may offer:

• Full refund

• Partial refund

• Store credit (if preferred by the customer)

How to Request a Refund

To request a refund, please contact us at support@eraxstore.com and include:

• Your order number

• A brief explanation of the issue

• Photos of the item (if applicable)

Our support team will review your request and respond within 24–48 business hours.

Refund Processing Time

Once approved, refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Our Promise

Customer satisfaction is our priority. If your order has any issue, or if you do not wish to receive a replacement item, we are happy to provide a fair refund solution. Shop with confidence knowing that we stand behind every order.